Each year, Delta Air Lines’ customers check more than 120 million bags as they travel. In 2016, Delta became the first airline to roll out RFID bag tags and provide customers with real- time tracking of their luggage throughout their travel experience. RFID Global Solution teamed up with IBM to lead the design and deployment of a system comprising 4,600 scanners, 3,800 RFID printers and 600 pier and claim readers, integrated to enable the hands-free scanning of baggage throughout the handling process. Hear from the project managers and engi- neering team that made it happen in the field. From navigating the logistics of working at more than 120 airports worldwide, to getting the infrastructure up and running and making sure Delta could deliver a flawless customer experience, this team knows how to deliver.
Speakers:
Diana Hage, CEO, RFID Global Solution
Gary McCann, Senior Program Manager, RFID Global Solution
Terry Alderson, SVP, Engineering, RFID Global Solution
Pedro Reyes, Associate Professor, Baylor University