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The Biggest Risk When Deploying an RFID System
It depends on the type of project, but for enterprise-wide rollouts, the issue is not the technology.
First, you must manage change with your partners. Enterprise-wide deployments usually mean you want to track parts, raw materials, subassemblies, inventory or other key aspects of your business, from the moment you receive those items. That means working with suppliers to tag parts, containers or shipments. We've seen a number of shipwrecks on these shoals. The best companies manage change by educating suppliers about the benefits they will achieve, and by working with them collaboratively, rather than just forcing partners to tag goods.
Once suppliers are on board with tagging goods, manufacturers and retailers need to address internal changes. In most cases, that means more than swapping out someone's bar-code scanner with a handheld RFID reader. It means educating people about how the technology is different from bar codes, and explaining why the company wants to employ RFID, as well as how the data will be used. So, for example, if a retailer deploys the technology within a store, but fails to explain the importance of tagging items that might arrive without transponders (either because a certain supplier is not tagging, or because tags have fallen off during transit), then a percentage of the inventory will not be tracked, and visibility will be lost—along with some of the benefits of using RFID.
Even more important, employees must be retrained to take advantage of the data that radio frequency identification provides. In some cases, retailers have conducted pilots in which they have performed inventory counts, but workers did not replenish goods in a timely way. The results of the pilot, predictably, were not as good as expected.
With a point solution, change is usually easier to manage. The problem is clear, and the change required tends to be obvious and focused on one particular area.
But RFID at the enterprise level is a big deal, and involves a great deal of change. It does not involve anything that should disrupt a company's operations, but everyone at the firm must be educated about how things will be done differently. What's more, someone needs to be focused on driving change throughout the organization, and on making sure that all employees are doing what needs to be done to leverage RFID data. Those who don't understand these risks could see their RFID projects ultimately fail.
Mark Roberti is the founder and editor of RFID Journal. If you would like to comment on this article, click on the link below. To read more of Mark's opinions, visit the RFID Journal Blog, the Editor's Note archive or RFID Connect.
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