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Karmanos Cancer Institute Seeks to Eliminate Bottlenecks Via RTLS

The center's new clinic has begun using Versus' real-time location system to track the location and status of patients and staff members, with the goal of improving patient flow and reducing wait times.
By Claire Swedberg
Staff members can also access that data on a PC. In addition, Fred says, they can view details indicating which procedures a patient requires during the visit, along with any specific requests for help during the stay, such as assistance with paperwork or a visit from a social worker. If a patient has a catheter in place for drawing blood, that information can also be viewed, in order to help the staff prepare for that task.

In the future, Fedoronko says, the clinic hopes to utilize the system to measure other performance indicators as well, such as the length of time that nurses or doctors spend with each patient, in addition to wait times between such visits. Because Karmanos is a teaching hospital, a patient is seen not only by his or her primary physician, but also possibly by a variety of other personnel, including research fellows, resident pharmacists, social workers and transplant coordinators. With the RTLS solution in place, Karmanos can now track the movements of all staff members, monitoring the length and frequency of visits with specific patients.

By using that data, Fedoronko says, the hospital hopes to make patient flow more efficient and faster. "Our goal is to consistently improve the services we provide, and shave time off patient visits," she states.

Within the first day of going live, Fedoronko says, she believes the system has enabled employees to become more efficient, simply based on the improved real-time data of patients' location and status that the technology provides. Down the line, this data will help Karmanos' staff take steps to further improve operational efficiency.

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