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Retailers Deploying New Omnichannel Functionality With RFID

Checkpoint's latest version of its HALO software platform has added functionality, as well as a new app, aimed at streamlining omnichannel order fulfillments with automated task orders and RFID tag reads.
By Claire Swedberg
Jan 27, 2020

Technology company Checkpoint has released a new version of its HALO Internet of Things (IoT) software platform to support in-store fulfilment of omnichannel orders, including a feature known as "task management" and updated omnichannel-based functionality in an app used in stores. The software automatically routes online orders to the appropriate stores based on inventory availability, and store associates can automatically receive and then fulfill "buy online pickup in store" (BOPIS) orders, as well as ship-from-store purchases. Companies such as Spanish fashion brand Desigual are using the latest version of HALO to streamline their omnichannel services.

Checkpoint makes RF- and RFID-based loss-prevention and merchandise-visibility solutions. Retailers can use the company's system to gain inventory data and reduce the incidence of theft. The firm released its HALO solution in 2018 to provide UHF RFID-based visibility into store inventory, as well as data regarding the location and status of goods at manufacturing sites and distribution centers, according to Carl Rysdon, Checkpoint's VP of RFID solutions.

Checkpoint's HALO system
Use cases include tracking goods from the point of manufacture to the store, or from DC to store, or in the store itself. At the store level, everything the associate does can be accomplished via an app on an iOS- or Android-based device paired with his or her choice of RFID reader. Rysdon calls it the only platform with this widescale functionality in the industry.

As omnichannel sales become the norm, however, retailers are increasingly using RFID technology and solutions such as HALO to enable order fulfillments. For instance, some retailers have been using HALO's cloud-based software and app to look up the in-store availability of items, in order to find them within a store using an RFID reader, and thereby speed up the process of in-store fulfilment.

"We help our clients deliver on their omnichannel promise to their customers," Rysdon says. The company thus developed an omnichannel functionality that enables retailers to integrate RFID data into their existing order-management system, thereby streamlining the order and fulfillment process.

When a customer places an order, the HALO software automatically determines which stores have the products being purchased, in the most appropriate locations. It then forwards that data to the store. A task is automatically generated for store associates, which they can view on their HALO app in the form of a shopping basket. The employees can use the app on their phone, which is paired with an off-the-shelf UHF RFID reader via a Bluetooth connection. They can use the app and the handheld to perform inventory-related tasks in the store, including filling orders.

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