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IoT Brings Connectivity to Wounded Warriors

The MobileHelp Smart wristband, with cellular connectivity from KORE Wireless, enables individuals who are prone to requiring health-care or mental-health assistance on an emergency basis to easily summon help from an activity-tracker watch.
By Claire Swedberg
Jan 02, 2019

Two technology companies have teamed up to create a smart-watch-based emergency-response system, which was released earlier this year, for individuals who may be younger and more mobile than traditional users of mobile help technologies. The solution is being employed as part of the Wounded Warrior Project (WWP).

The WWP is a charity and veterans service non-profit organization that offers services to aid veterans who, since 2001, have come back from war with injuries. It operates multiple programs aimed at improving the lives of wounded war veterans in the United States. The Warrior Care Network is one such program, with a network of treatment centers for individuals who need either physical or psychological assistance on an emergency basis. Four medical centers across the United States are prat of the program to deliver real-time care by responding to requests for emergency help.

Samsung's Gear S3 smart watch, running the Samsung Health Suite app
MobileHelp and KORE Wireless have offered the MobileHelp Smart solution as part of that program, to make it easier for veterans to place emergency help requests with the type of wearable device that is ubiquitous among Americans: a smart watch. The solution comes with a Samsung Gear S3 smart watch running the Samsung Health Suite app, says Jason Rutherford, KORE Wireless's executive VP and chief revenue officer, while KORE provides voice and cellular connectivity, allowing the MobileHelp cloud-based system to manage data via central monitoring.

According to a 2017 Wounded Warrior Project survey, 77 percent of injured veterans suffer from post-traumatic stress disorder, while 88 percent receive benefits for multiple injuries from the U.S. Department of Veterans Affairs (VA). That means many need greater physical and mental health-care services than others in the public, often on an emergency basis.

MobileHelp has sold technology products based on safety for vulnerable individuals, such as the elderly, since 2009, says Rob Flippo, the company's CEO. Its first products used cellular and GPS functionality on a device worn by individuals to provide them with mobility and safety. "KORE has been a partner since the beginning in making that happen," Flippo states. If an individual wearing the MobileHelp product were to have an emergency situation, such as a fall, he or she could press a button, and a transmission of GPS data would be sent to the MobileHelp call center.

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