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By Rich Handley

Unified Office Adds IoT Infrastructure Management to Managed Business Communications Service

Unified Office, a managed services provider offering hybrid cloud-based virtual communications services and business analytics, has announced its Total Connect Now Operations Performance Suite 2.0 (TCNOPS 2.0). This Internet of Things (IoT)-based operational performance service monitors and analyzes IoT data, while adding the ability to automatically or dynamically control thermostats and other components, such as air conditioners, refrigeration equipment, make tables, stove exhaust vents, heaters, security and video systems, safe doors and other devices.

TCNOPS will take actions based on trigger events generated from the IoT data that is collected, as well as other internal intelligence. Unified Office enables customers to make changes and control machines and other systems on their premises, either manually or dynamically, based on intelligence gathered by its underlying TCNOPS analytics engine. TCNOPS is predictive in nature and can proactively spot underlying subtle changes in the devices being managed, then report on them before they suffer a potential outage.

"Not only do people have important things to say, but machines do as well, and what they have to say is often mission critical to a business. They deserve the highest quality of service and the most reliable infrastructure," said Ray Pasquale, Unified Office's CEO and founder, in a prepared statement. "TCNOPS 2.0 uses our highly reliable, broadband based highest quality routing transmission network (HQRP) to deliver and report business critical information utilizing the same platform that is the foundation of our Total Connect Now VoIP business communications system."

For example, a thermostat can be set to a limited temperature range so that when the temperature goes above or below a certain level, a predetermined action will take place to conform with existing compliance regulations, and an alert will be sent to management. This integrates with the Unified Office Operations Management Suite, which provides analytics for all of a customer's services. Customers can view and manage all indicators across all of their stores or offices, down to a single store or office location, from any device at any location.

"Downtime on these critical systems can cost SMBs dearly in terms of regulatory compliance, lost revenues and potential reputational damage," said Tom Phelan, Unified Office's CTO, in a prepared statement. "Network unavailability can derail any IoT system and the critical business functions that rely on it. This data gets top priority on our network. TCNOPS 2.0 is a simple, easy-to-use, pragmatic work horse for our clients that takes no time off."

TCNOPS 2.0 enables quick-serve restaurants and other SMBs to improve their operational performance and effectiveness using Unified Office's IoT-based operational performance suite. TCNOPS integrates alerting and reporting functions for business-critical information into Unified Office's Visual Performance Suite (VPS) analytics platform.

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