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Stanley Healthcare Brings Managed Services to RTLS Customers

The company is signaling a more service-based approach to the health-care market with a package of services that include calibration of environmental RTLS tags, asset tag management—including battery replacement—proactive onsite services for infant protection and other critical or safety-based tags, and analytics for future improvements of RTLS deployments.
By Claire Swedberg
Dec 14, 2016

Hospitals and health-care providers are using real-time location system (RTLS) technology in ever-more-complex applications. As a result, managing the battery-powered devices across a hospital's enterprise becomes increasingly challenging as the systems grow and mature. Stanley Healthcare has a released a set of managed services aimed at helping its customers manage their RTLS solutions. The technology provider is offering services for monitoring its environmental tags for calibration and certification, tracking the status of asset tags, regular reviews of life-safety-based technology such as infant protection, and analytics into how customers could increase the value of their Stanley Healthcare RTLS.

According to Stanley Healthcare, the offerings are an effort to meet the needs of a larger volume of RTLS technology adopters in the health-care market across complex enterprises. In that way, the technology company hopes to simplify the management of an RTLS deployment, and to make it more effective for each customer.

Stanley Healthcare's Gabi Daniely
Stanley Healthcare offers Wi-Fi-based RTLS solutions consisting of a software platform that manages data received from a variety of tags by a hospital's Wi-Fi access points. The applications have moved far beyond the "Where's my stuff?" phase of asset management to also include environmental monitoring (for cooler unit temperatures, for instance), patient flow, staff workflow, infant protection, employee and patient protection, and hand hygiene compliance. As deployments become larger and more complex, hospitals must dedicate and train personnel or third-party providers to help ensure that the systems are operating as needed by the hospital and within standards requirements, says Gabi Daniely, Stanley Healthcare's solutions, products and marketing VP.

Stanley Healthcare says its new solution aims to take some of those efforts out of the hands of their customers.

One managed service, known as Environmental Monitoring and Tag Calibration and Certification, is intended to help hospitals keep their environmental-monitoring tags within accepted operational standards. Typically, environmental tags must be checked and recalibrated once a year in order to meet the National Institute of Standards and Technology's requirements, for instance. This means staff members or calibration companies must go to each tag, provide calibration as needed and record that event. Stanley Healthcare offers two alternatives. The basic option is a system in which newly calibrated Stanley tags are delivered to a customer annually, replacing the existing ones. Users would swap out the old tags with the new versions, update the ID information in the software, and send the used tags back to Stanley Healthcare. The advanced version involves Stanley personnel visiting a customer's site annually, replacing the used tags and updating the new data in the software.

Several hospitals are already using these services, Daniely says.

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