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Teslonix intros overhead RFID reader system; Xerafy releases metal RFID asset-management tag; Allot report highlights IoT concerns as telecoms prepare for 5G; Objenious LoRaWAN-certified products to include Kerlink low-power IoT reference design; Senet, MeterSYS partner on smart-city solutions for public utilities; Wyld Networks, Delta-T Devices sign framework contract for connected soil sensors; Zigbee Alliance augments Green Power Program for IoT devices; Accruent, Synchronoss Technologies announce IoT partnership for dynamic environments.
Allot Report Highlights IoT Concerns as Telecoms Prepare for 5G
Allot, a provider of network-intelligence and security solutions for service providers and enterprises, has released the findings of its latest "Telco Smart Trends Report." The research identifies the attitudes of communication service providers (CSPs) toward quality of experience (QoE) and the need for intelligent network congestion management solutions to ensure a good customer experience as the industry transitions to high-capacity 5G. The full report is available here.
The report contains results and analysis from a survey recently conducted among senior engineering managers from 106 CSPs worldwide. It explores the metrics and tools that CSPs use to measure QoE, along with how they augment it, what threatens QoE and where customers see its greatest value. It also shows how CSPs can reduce infrastructure-related costs while improving QoE.
CSPs rated network QoE as their top business objective (26%), followed by competitive pricing (25%), churn reduction (18%), capital expenditures (CAPEX) reduction (17%) and market share (14%). When asked to explain the importance of measuring QoE, 69% said it was to evaluate customer satisfaction, followed by customer retention (19%), regulatory requirements (9%) and resource planning (3%). Asked to rank the activities where poor QoE causes customer churn, the top reason cited was browsing, which 77% put among the top three reasons, followed by content upload (66%), video and voice (tied at 60%) and gaming (36%).
In addition, 48% of CSPs reported that DDoS accounts for 3 to 5% of their traffic, while an additional 11% said it accounts for 6 to 10% of traffic, which contributes to congestion. There is a high concern that growing IoT deployment will create more traffic; 66% of CSPs are very concerned that the IoT will generate outbound DDoS problems, while 51% fear that 5G will increase DDoS traffic. Survey respondents noted that they need to expand the capacity of 20% of cells annually, at an approximate cost of $30,000 per cell. However, according to Allot benchmarks, by optimizing congestion management, CSPs can gain back up to 20% of inefficiently utilized bandwidth
"CSPs are keenly aware of the need to become more customer-centric and are prioritizing quality of experience for end users," said Mark Shteiman, Allot's VP of product management, in a prepared statement. "However, growing network congestion, the launching of new services and the transition to 5G, coupled with the increasing number of unwanted DDoS traffic—itself fueled by IoT and 5G—requires advanced technology solutions that use machine learning and artificial intelligence to detect encrypted traffic, evaluate end-user QoE and manage congestion in real time. Once CSPs have these tools, they not only improve QoE, but can also save a lot of CAPEX."
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