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Mobile Workforce in the Age of Platform Economy
The mobile communications platform of the future can serve as an innovation engine for next-generation mobile services, while acting as a powerful new revenue stream for mobile network operators.
Jun 24, 2018—
There was a time when disrupting the status quo was the way to become a market leader. Now it's simply a way of surviving. With the rise of the so-called platform economy, it's not just the likes of Uber and Amazon that are harnessing digital transformation—everyone is moving fast and breaking things, primarily to stave off competition and stay in business.
We have been witnessing technological innovations since the beginning of the 21st century. However, if you thought the past 10 years were disruptive, the biggest transformation is yet to come—especially in the form of employee mobility. Research has proven that mobility increases employees' satisfaction and subsequently improves their productivity. It is estimated that by 2022, 42.5 percent of the global workforce will be mobile.
Supply Isn't Satisfying Demand
To meet the needs of this rapidly mobilizing workforce, CIOs must focus on a mobile platform approach that enables access to a multitude of corporate applications in real time via mobile, irrespective of the location or network. Yet communications service providers (CSPs) are lagging behind. Although there are about 900 network-based mobile CSPs, there is a reticence to expose networks and services to access via application programming interfaces (APIs).
Existing and emerging enterprises are now hungry for that exposure. They want to use that capacity to mobilize their workforce and open up access to a vast range of rich mobile services on a global scale.
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