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iPourIt Serves Up 'Enhanced Customer Service' for Beer Drinkers
The RFID-based system is being used by a California bar to allow patrons to pour their own beer and receive special offers, via a Web-based server.
Oct 22, 2012—TapHouse HB, located in Huntington Beach, Calif., is employing a new RFID-enabled beer tap solution provided by iPourIt to allow customers to pour their own beer. The system tracks consumption and provides details for each patron's tab at the end of the night, as well as cutting off any customer who reaches a maximum permitted quantity. TapHouse is the first business to use what the technology's developers hope will become a Web-based self-serve system that will be utilized at many bars and restaurants, enabling patrons to receive discounts or promotions based on personal own drink preferences.
The inspiration for iPourIt, says Joseph McCarthy, the company's CEO and cofounder, came about at a sports bar where he and a friend, Brett Jones (now the firm's CTO), went to have a beer. The two waited a long time before someone came to take their order, and an even greater period passed before the server returned to tell them the beer they had requested was not available. Jones, then the CTO of an international cruise line, and McCarthy, who served as that company's general counsel and VP of mergers and acquisitions, began thinking about a solution.
The result was an RFID-based pouring system that Jones and McCarthy began beta-testing in 2011, which they commercialized approximately six months ago. The solution features iPourIt beer taps, each with its own StrongLink SL018 Mifare RFID reader. The taps are activated by RFID-enabled wristbands worn by patrons.
Although there are other RFID-based beer-pouring solutions available on the market (see Wall of Beer Lets Patrons Draw Their Drinks), the iPourIt system is different, McCarthy says, because it is designed to store customer data on a hosted server in order to benefit both patrons and the business. With iPourIt, a customer can set up an ID number that he or she could then use at any participating businesses, and then receive coupons or alerts about upcoming beer-tasting events, as well as reserve a new specialty brew from a limited supply. "The technology ties back to a database, and each person is uniquely identified," explains McCarthy, which he says "provides enhanced customer service."
In August 2012, TapHouse HB installed eight RFID-enabled beer taps, each for a different type of beer. Upon arriving, a patron provides his or her driver's license, along with the credit card on which that person will be paying for drinks. This information is entered into the iPourIt system, along with the unique ID number encoded to a 13.56 MHz NXP Semiconductors Mifare RFID chip built into a wristband provided to that customer. The individual is then assigned an iPourIt ID that is linked to the wristband's RFID number, but can also be used at later time with a different RFID tag.
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