Finnish energy company Neste has deployed an automated, unstaffed store at several of its fueling stations to allow shoppers to select and pay for goods, and then leave—all without requiring a sales associate. The company is leveraging UHF RFID tags on products and readers installed at the point of sale and at its exit, enabling shoppers to buy goods by placing them on the sales counter and approving the purchase without requiring human assistance. The unmanned stores, part of the company’s self-serve model for gas stations, extend the automation from self-serve fueling to the associated market. Learn how the system is increasing sales, as well as how it is helping the firm to effectively manage inventory.
Speaker: Jukka Peltoniemi, Automated Services Manager, Neste