Heathrow Airport, one of the world’s busiest airports, handles 78 million passengers annually, along with a massive volume of luggage. Passengers often need trolleys to move their bags around the facility. Last year, Heathrow’s innovation team began exploring ways to ensure there would always be a trolley available when a passenger needed one. Learn how the team worked with the airport’s trolley operations team to design and test an RFID system with that goal in mind. Find out the results of the pilot, as well as how the innovation team is developing an airport-wide solution, and discover best practices for deploying RFID projects that serve customers’ needs.
Speaker: Ben Wagenaar, Innovation Technologist, Heathrow Airport