Delta Improves Customer Experience and Boosts Efficiency With RFID Baggage Tracking

By Doug

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Delta Air Lines has successfully deployed RFID technology to enable hands-free scanning of baggage throughout the handling process. Delta is the first carrier to fully integrate RFID within its operations, and tracks more than 110 million bags annually. At 84 of Delta’s largest stations, readers installed at 1,500 belt loaders will interrogate each bag’s tag just before it enters the belly of an airplane, flashing a green light if the bag is being loaded onto the correct aircraft or red if it requires additional handling. Learn how the firm is leveraging the technology to improve processing, reduce expenses and increase customer satisfaction.