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Sensors and Data Mining Help Airports Fix Passenger Wait Time Anxiety
Informed travelers are happier and less stressed, resulting in an improved travel experience. The Internet of Things can make this happen.
Oct 02, 2019—
Nobody likes to wait in line, yet in some places—like in airports—it is completely unavoidable. But what if there were a way to make those inevitable queues move faster and keep the experience more pleasant for those in line? It all comes down to understanding why queuing is so painful and then doing something about it.
The Torture of Waiting
It's simple: standing in line with no clear understanding of what's going on can make travelers frustrated, angry and stressed, and for good reasons. Plenty of research has been conducted on the psychology of lines, and much of that research agrees: most queue-based frustration is caused by a combination of boredom and a lack of information.
In the case of boredom, having nothing to occupy your mind can make the duration feel much longer than it is. People have been shown to overestimate the length of time they spend in line by around 36 percent, which means that boredom changes the way they perceive time. As for a lack of accurate information, when people don't know how long they can be expected to queue, their frustration immediately increases. They resort to guessing and hoping things will move quickly enough, while caught in a web of uncertainty.
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