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West Virginia Clinic Cuts Patient Wait Times With RFID

Stanley Healthcare's MobileView Analytics platform is helping Davis Medical Center to identify the average wait and visit times for each patient, and to improve efficiency based on that data.
By Claire Swedberg

Overall visit times are down as well, the company reports. Women's health care is 10 minutes below the goal of a 60-minute visit, while pain management, orthopedics and general surgery have reduced visit times below that goal by five, eight and five minutes, respectively.

With the RFID system in place, each patient and every health-care provider or nurse wears a Stanley Healthcare T2s RFID tag so that his or her location can be identified as that person moves throughout the clinic. As each patient arrives, he or she is handed a badge, along with an information card, known as a Badge Buddy, that explains how the technology works and why it is being used. The patient is instructed to attach the badge above waist level for proper transmission.

Each RFID badge is linked to the corresponding patient's ID number in the software. Stanley Healthcare installed exciters within each examination room, as well in hallways and waiting rooms. As a tag comes within range of an ultrasound exciter, the tag will capture that transmission, then respond by transmitting its own ID to the clinic's existing Wi-Fi access points, along with that of the exciter.

The clinic also has several monitors, known as MobileView Visibility Boards, installed at the end of the hallways on the first two floors, which display each patient ID and location, as well as color-coded highlighting, indicating wait times. The software tracks how long an individual remains in a specific location and updates his or her status to a yellow or red warning color on the screen if that patient has been waiting longer than the expected amount of time.

Nurses and physicians have their own badges that are linked to their own ID, which they keep with them, while medical students can pick up a staff/student visitor's badge with which their movements can be tracked while they are onsite. Health-care providers whose offices are not near the monitors can also view the MobileView dashboard to check on the locations of their patients from a laptop or tablet."MobileView makes it much easier for each provider to understand their workflow," Auvil says.

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