Southern Fried Cotton Reduces Customer Chargebacks By 98.8%

Published: October 19, 2020

American clothing brand Southern Fried Cotton (SFC) has leveraged an RFID system to automatically capture data about what is being shipped for each order. SFC’s introduction to RFID came with a request to tag its products with EPC UHF RFID tags from one of its large retailer customers. The solution is designed to prevent errors and increase efficiency at its wholesale location in Clemson, S.C. Learn how the firm leveraged a technology more commonly deployed by big companies, which resulted in bringing its customer chargeback rate down by 98.8 percent, increasing its warehouse efficiency and achieving an ROI within less than a year.

Speaker: Susan Pichoff, Senior Director – Industry Engagement, Retail Apparel and General Merchandise, GS1 US