Innovating to Better Serve Customer Needs: RFID Takes Flight at Heathrow Airport

By Doug

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Heathrow Airport, one of the world's busiest airports, handles 78 million passengers annually, along with a massive volume of luggage. Passengers often need trolleys to move their bags around the facility. Last year, Heathrow's innovation team began exploring ways to ensure there would always be a trolley available when a passenger needed one. Learn how the team worked with the airport's trolley operations team to design and test an RFID system with ...

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