On the Menu: RFID

By Jennifer Zaino

Casual, fast-casual and quick-serve restaurants adopt wireless technologies to enhance the customer experience, ensure food safety and improve operations.

Mighty Fine Burgers, Fries & Shakes, a chain of four fast-casual restaurants in Austin, takes pride in its Texas hospit­ality, so parent company K&N Management was looking for a way to replace its practice of calling out customers' names when their orders were ready. Guests were afraid they wouldn't hear their name, explains Gini Quiroz, K&N's director of team member engagement, so instead of waiting comfortably in the dining room or on the patio, t...

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