Honeywell is offering two new artificial intelligence (AI) innovations that will help drive efficiency and performance for the frontline workforce in retail and logistics.
The solutions include new capabilities for the AI assistant it is developing for mobile computing platforms and a new CT70 handheld computer that allows workers to optimize tasks such as inventory tracking and returns management.
With new, expanded capabilities that are built to support key industry segments, Honeywell’s AI assistant is expected to be a digital resource for the modern labor force.
Used Across Industries
Honeywell’s latest solutions have been developed with workers at the center, said David Barker, president of Honeywell Productivity Solutions and Services.
“The convergence of our next-generation mobile computers with machine vision and agentic AI delivers productivity and effectiveness for our customers and their employees across retail, transportation, warehousing and other complex industries,” said Baker.
AI Assistant Built for Frontline Workers
The new features that will help workers operate more efficiently and effectively on a daily basis include:
- Inventory search. Allowing workers to find items in stock or easily suggest alternatives if the desired item is not available, saving time and providing customers a more accurate answer.
- Product identification. Rapidly identifying products, parts or faults using natural language and camera input. It is designed to help reduce errors, speed up customer service and enable associates to maintain equipment more effectively.
To understand the value-add these capabilities offer, baggage handlers using Honeywell’s AI assistant can take a photo of each customer’s bag on their handheld computer and, using machine vision, the AI assistant will help capture attributes such as color and shape. By putting this data in the palm of an employee’s hand, this descriptive information can help them to identify missing luggage, with the aim of reducing instances of lost bags and shortening wait times for travelers.
CT70 Mobile Computer
The Honeywell CT70 mobile computer is a rugged device that can provide frontline workers with real-time access to critical data, fast barcode scanning and on-screen contactless payment. Powered by the Qualcomm Dragonwing Q-6690 processor, the 5G CT70 includes advancements such as an AI processor, Wi-Fi 7 and the anticipated integration of RAIN RFID in early 2026, designed to help businesses obtain a more accurate and up-to-date picture of their inventory.
Built on the Mobility Edge platform, the CT70 is compatible with a variety of powerful Honeywell software solutions and those from independent software vendors. Compatible solutions include the Honeywell Operational Intelligence suite, and SwiftDecode.
“Honeywell’s latest mobile computing solution powered by the Dragonwing Q-6690, the world’s first enterprise mobile processor with fully integrated RFID capability, will further accelerate productivity for the industries we serve, empower businesses with more reliable connectivity and enable edge AI-based use cases and rapid data access,” said Wassim Chourbaji, SVP and President of Qualcomm MEA.