A pioneer in the use of radio frequency identification, Marks & Spencer (M&S) is one of the United Kingdom’s leading retailers, with some 760 stores. In 2001, M&S began using RFID to track deliveries of fresh food into distribution centers. In 2004, the company launched its RFID effort, deploying a solution to tag and track some clothing items at several locations. From 2012 to 2014, M&S saw a massive expansion in its deployment & to include 380 of its largest U.K. stores and more than 95% of its apparel and homeware. Since then, M&S has been busy investigating and trialing new uses of the technology across the entire scope of its operations. Learn why the firm expects the technology’s future benefits to provide even greater merchandise visibility and accuracy, from suppliers through DCs and into stores, to support their omnichannel efforts. Hear how RFID will be used to reduce costs, make processes more efficient, improve accuracy and ultimately enhance top-line and bottom-line performance.
