Can RFID Manage Warranty Claims?

By RFID Journal

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Ask The ExpertsCan RFID Manage Warranty Claims?
RFID Journal Staff asked 8 years ago

Do you know of any case studies of the technology being used for tracking electronic devices through warranty and repair?

—Justin

———

Justin,

There has been a lot of discussion about using RFID to better manage warranty claims and track items through the repair process, but not a lot of folks are actually doing it.

In 2006, NEC Solutions Asia Pacific (NECSAP), the Singapore-based arm of Japanese electronics giant NEC Corp., introduced an RFID-enabled customer loyalty card, which would be linked to a customer’s purchases and thus track warranties of those items (see NECSAP Launches RFID Customer Cards).

In 2010, Kerry Logistics was considering a similar implementation with Canon, but I don’t know if that ever happened (see Kerry Logistics Looks at the Big Picture for Item-Level RFID).

Mitsubishi Electric Automotive America, meanwhile, is employing RFID to manage the warrantee of electronic parts used to manufacture cars (see Mitsubishi Electric Automotive America Hopes to Save Costs Through RFID ).

That’s about all I’ve seen in this area.

—Mark Roberti, Founder and Editor, RFID Journal

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