Home Internet of Things Aerospace Apparel Energy Defense Health Care Logistics Manufacturing Retail

Access This Premium Content

Options To Access This Article:

What Subscribers Are Saying

  • "Probably the best investment I've ever made."
    Steve Meizlish, President & CEO, MeizCorp Services, Inc.
  • "I have found that RFID Journal provides an objective viewpoint of RFID. It you are looking for a resource that provides insights as to the application and implications of deploying RFID, RFID Journal will meet your needs, It gives you a broad perspective of RFID, beyond the retail supply chain."
    Mike O'Shea, Director of Corporate AutoID/RFID Strategies & Technologies, Kimberly-Clark Corp.
  • "No other source provides the consistent value-added insight that Mark Robert and his staff do. In a world dominated by press release after press release, RFID Journal is developing as the one place to go to make the most sense out of the present and future of RFID in commerce."
    Bob Hurley, Project Leader for RFID, Bayer HealthCare's Consumer Care Division
  • "RFID Journal is the one go-to source for information on the latest in RFID technology."
    Bruce Keim, Director, Hewlett-Packard
  • "RFID Journal is the only source I need to keep up to the minute with the happenings in the RFID world."
    Blair Hawley, VP of Supply Chain, Remington Products Company

RFID Helps U.K. Tool-Rental Company Better Serve Customers

Speedy Services' on-site solution provides continuous access to equipment, to meet work crew schedules.
By Bob Violino
Jul 09, 2012Speedy Services, a U.K provider of equipment rental and support services to the construction, infrastructure, rail and industrial sectors, faced a problem. Although customers can have equipment delivered to their sites—Speedy maintains a fleet of 1,200 vehicles—or collect the equipment from one of the firm's 320 nationwide depots, some of its clients wanted a more specialized level of service: an on-site depot offering flexible hours to accommodate their work crews' schedules.

Some of these clients included the United Kingdom's largest construction and industrial services companies, and Speedy knew it had to meet their demands or risk losing them as customers. But providing such a service would require a delivery van containing a large stock of tools and equipment, as well as a Speedy employee dispatched to each customer's site to conduct transactions. That amounted to a costly service, says Glyn Matthews, Speedy's senior IT project manager.

Speedy's managers envisioned a mobile equipment "pod" that could be installed within a standard Euro shipping container, or in a preexisting building.
In September 2010, Speedy began seeking a better method of serving customers on-site. Managers believed that if they could create a self-service equipment storage and rental system, it would be a cost-effective way to provide the continuous access that clients needed to meet work crew requirements. It would also enable Speedy to service clients lacking geographical access to its depots.

Speedy's managers envisioned a mobile equipment "pod" that could be installed within a standard Euro shipping container, or in a preexisting building. Such a solution would require an automatic method for tracking equipment and managing rental fees. The managers had read case studies about the use of RFID in other industries, and thought the technology might be a viable option.

While developing the concept, they thought damaged items could be placed within a designated area, and the RFID system could automatically notify Speedy when the tools required replacement. They also hoped to develop an extranet, dubbed "My Speedy," to offer customers complete visibility into their current usage of equipment and incurred charges. "Customers would also benefit by paying rental fees only when the equipment is actually in use, reducing their costs," Matthews explains.

The extranet could benefit Speedy as well. By having all transactions instantly visible to customers via My Speedy, it would reduce paperwork and customer service calls related to deliveries and charges. There was another potential benefit to the self-service solution, the company notes: it would require fewer equipment drops at each site, thereby reducing delivery fleet mileage. And that, in turn, would help to keep CO2 emissions in line with the company's ongoing commitment to improving the environment.
To continue reading this article, please log in or choose a purchase option.

Option 1: Become a Premium Member.

One-year subscription, unlimited access to Premium Content: $189

Gain access to all of our premium content and receive 10% off RFID Reports and RFID Events!

Option 2: Purchase access to this specific article.

This article contains 1,745 words and 5 pages. Purchase Price: $19.99

Upgrade now, and you'll get immediate access to:

  • Case Studies

    Our in-dept case-study articles show you, step by step, how early adopters assessed the business case for an application, piloted it and rolled out the technology.

    Free Sample: How Cognizant Cut Costs by Deploying RFID to Track IT Assets

  • Best Practices

    The best way to avoid pitfalls is to know what best practices early adopters have already established. Our best practices have helped hundreds of companies do just that.

  • How-To Articles

    Don’t waste time trying to figure out how to RFID-enable a forklift, or deciding whether to use fixed or mobile readers. Our how-to articles provide practical advice and reliable answers to many implementation questions.

  • Features

    These informative articles focus on adoption issues, standards and other important trends in the RFID industry.

    Free Sample: Europe Is Rolling Out RFID

  • Magazine Articles

    All RFID Journal Premium Subscribers receive our bimonthly RFID Journal print magazine at no extra cost, and also have access to the complete online archive of magazine articles from past years.

Become a member today!

RFID Journal LIVE! RFID in Health Care LIVE! LatAm LIVE! Brasil LIVE! Europe RFID Connect Virtual Events RFID Journal Awards Webinars Presentations