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Disabled Services Organization Automates Asset Management With NFC

Leonard Cheshire is using a solution from MyTAG to manage the servicing of 30,000 assets across 159 sites throughout the United Kingdom, ensuring that it meets safety standards, promptly addresses any problems and reduces the amount of time workers spend filling out paperwork.
By Claire Swedberg
Dec 22, 2019

U.K.-based disability services organization Leonard Cheshire provides housing and health services to help disabled adults live, work and earn an education, no matter what their ability level might be. For the past year, the organization has been employing Near Field Communication (NFC) technology to manage the conditions and maintenance of the assets its clients use. The system thereby ensures that building and care equipment remain safe, comply with regulations and improve the efficiency of home-care management.

By applying NFC tags to its building safety and home-care equipment, as well as to other items used by residents, and by allowing its personnel to interact with those tags via a mobile phone, Leonard Cheshire says it has reduced labor hours, increased the speed at which goods are repaired and improved safety. The organization is utilizing an NFC-based solution provided by MyTAG.

Leonard Cheshire is a 70-year-old non-profit organization that serves approximately 20,000 disabled individuals. It is named after a Royal Air Force pilot who created a residence in his own home in 1949 for those with complex needs, impairments and illnesses. At present, Leonard Cheshire operates 159 sites across three countries in seven regions throughout the United Kingdom, supporting 30,000 disabled people with 6,000 staff members and 6,500 volunteers.

To meet the needs of the U.K.'s disabled population, it not only provides housing but must manage each facility and the related care equipment used within. The organization needs to know that all equipment is compliant with regulations, if and when it was physically inspected, and whether there are problems at any specific sites.

To monitor the conditions and maintenance of the organization's assets, Leonard Cheshire has traditionally employed a manual system by which site-based individuals inspected and maintained equipment and facilities, and then filled out paper records. The paper fill-out process was time-consuming, while responses to issues could be delayed in the process of filing paperwork and inputting data, which could lead to safety issues.

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