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Hackensack Meridian Health Expands BLE Wayfinding to Jersey Shore

One of New Jersey's largest health-care companies is using location-based data from a Connexient solution to provide its patients and visitors with automated wayfinding that can be integrated with their health records and appointments app.
By Claire Swedberg
Mar 24, 2019

New Jersey health network Hackensack Meridian Health (HMH) is expanding its Bluetooth Low Energy (BLE) beacon-based digital wayfinding and indoor navigation system, provided by navigation technology company Connexient, to a second hospital. That deployment follows the patient wayfinding solution launch at its Hackensack University Medical Center location. The second deployment will take place at the Jersey Shore University Medical Center.

Additionally, the company is implementing integration between the location-based software from Connexient and its own Epic MyChart appointment scheduling and management features within its HMH Well Mobile application. It is also moving toward a more streamlined system that it can easily deploy at all locations. HMH operates a total of 17 hospitals and more than 500 ambulatory care centers, along with fitness, rehabilitation and home health service centers.

The HMH Well Mobile application
Hospitals and clinics, by their very nature, can be difficult to navigate, especially for first-time patients. That not only makes visits more time-consuming or stressful for patients, but can also cause scheduling delays, according to David Reis, HMH's executive VP and CIO. The confused look of patients lost in a large unfamiliar building has not gone unnoticed by HMH's management, he adds. As early as 2011, HMH began looking for ways to use technology to help patients navigate their way around its buildings and find the quickest path to the departments at which they are expected.

Hackensack Meridian Health's HMH Well app and the wayfinding solution were taken live around 2017, Reis says. The system has since gone through several iterations, he adds, during which the facility tested the beacon technology at one site. The firm has been expanding the deployment to other locations, as well as integrating the software.

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