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Medical Clinic Cuts Patient Wait Times By 75 Percent

Oregon Medical Group's RTLS solution from Intelligent InSites, using Centrak's Gen 2 IR and RFID technology, has enabled nearly 500 patients daily to proceed directly to examination rooms, and to be seen by doctors faster—and, on average, for five minutes longer.
By Claire Swedberg
Nov 18, 2018

When patients arrive for appointments at Oregon Medical Group (OMG), they can check in and then, in most cases, proceed directly to an examination room. As soon as they check in and receive a visitor's badge, health-care providers know where they are, who is with them and whether there are any delays. The real-time location system (RTLS) includes sensors, receivers and firmware provided by CenTrak, as well as software from Intelligent InSites.

Since being taken live last year with the opening of the new building, the technology has reduced patient wait times by 75 percent, while decreasing the number of steps taken by medical assistants by 60 percent. For patients, the benefit is also in the length of time they get to spend with a physician, as face-to-face time has increased by five minutes per patient, according to Steve Liu, OMG's IT director.

Oregon Medical Group
Without the technology, the medical group faced significant obstacles to efficiency, Liu says. Construction of the new facility was already under way when the IT department got involved in 2016, he recalls. From the outset, Liu adds, "We recognized some challenges."

The new building would combine seven different health-care departments, ranging from endocrinology to pain management and podiatry. All patients (the facility treats 480 to 500 daily) would check in centrally, then wait in a central waiting room until a staff member came to escort them to an examining room—which could sometimes be on another floor. In some cases, patients could have a seven-minute walk from the central check-in desk to the exam room.

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