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Resorts World Genting Malaysia Tracks 100,000 Uniforms With RFID-Based System

The resort has reduced labor costs and loss by automating its uniform-management system—reading RFID tags on garments as they are turned into the laundry facility, then are sorted and returned to employees.
By Claire Swedberg
Jun 25, 2017

Resorts World Genting has launched a radio frequency identification system that automates its uniform management to sort more than 100,000 items of clothing. The resort plans to double that volume as it introduces new facilities and employ new staff members. Resorts World Genting is a popular integrated resort situated 6,000 feet above sea level in Malaysia.

In January 2017, Genting deployed its passive ultrahigh-frequency (UHF) RFID Uniform System, from InvoTech (a technology company located in Woodland Hills, Calif.), to manage the laundry operations of uniforms and linens across its six hotels—involving more than 10,000 rooms in total—and restaurants, for more than 18,000 employees.

Resorts World Genting Malaysia
The solution tracks each uniform as it is moves through a central laundry service and then a complex network of sorting conveyors to automatically provide that garment back to the correct employee. The InvoTech software that manages the RFID-based data resides on the resort's servers and is integrated with its accounting, human-resources and conveyor systems.

The RFID technology is designed to eliminate daily manual tasks and automate processes, says Jeff Welles, InvoTech's president. In addition to reducing labor costs, he says, it establishes accountability "to eliminate losses and provides critical information to reduce purchases." Accountability results from employees having knowledge that software is tracking which uniforms they take and then return, or fail to return.

Resorts World Genting's operation is reportedly one of the largest enterprises of its kind in the world. It employs tens of thousands of workers and houses two uniform departments that service personnel for all of the hotels, as well as restaurants, entertainment venues, an indoor theme park and, opening soon, the world's first 20th Century Fox Theme Park. Employees wear uniforms owned by the company, then turn them in for laundry services at the end of each shift and pick them up again for their next shift.

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