Home Internet of Things Aerospace Apparel Energy Defense Health Care Logistics Manufacturing Retail

Access This Premium Content

Options To Access This Article:

What Subscribers Are Saying

  • "Probably the best investment I've ever made."
    Steve Meizlish, President & CEO, MeizCorp Services, Inc.
  • "I have found that RFID Journal provides an objective viewpoint of RFID. It you are looking for a resource that provides insights as to the application and implications of deploying RFID, RFID Journal will meet your needs, It gives you a broad perspective of RFID, beyond the retail supply chain."
    Mike O'Shea, Director of Corporate AutoID/RFID Strategies & Technologies, Kimberly-Clark Corp.
  • "No other source provides the consistent value-added insight that Mark Robert and his staff do. In a world dominated by press release after press release, RFID Journal is developing as the one place to go to make the most sense out of the present and future of RFID in commerce."
    Bob Hurley, Project Leader for RFID, Bayer HealthCare's Consumer Care Division
  • "RFID Journal is the one go-to source for information on the latest in RFID technology."
    Bruce Keim, Director, Hewlett-Packard
  • "RFID Journal is the only source I need to keep up to the minute with the happenings in the RFID world."
    Blair Hawley, VP of Supply Chain, Remington Products Company

Small Repair Business Streamlines Processes

Stoll & Co., in Ohio, uses RFID to manage the roughly 12,000 watches it handles monthly, improving productivity and customer service.
By Michael Belfiore
Jul 19, 2015

When Ron Stoll began his watch-repair business with a single wristwatch in 1982, he couldn't imagine that one day he'd have to be concerned about managing the cleaning, repair and shipping of some 120,000 timepieces annually. Today, Stoll & Co. has grown to 62 employees working at an 8,000 square-foot facility in Dayton, Ohio. The firm handles some individual repairs from consumers, but 95 percent of its business comes from manufacturers and retail jewelers, including those in Europe, the Middle East and Asia.

The small company faced big challenges as it tried to provide quality work and service customers on a timely basis. Stoll was managing the 10,000 to 12,000 watches it handles monthly with manual processes, which were inefficient and time-consuming. Each watch may go through as many as 15 different pairs of hands, as the work to be done on it is estimated, and the watch is disassembled, cleaned, repaired, lubricated, timed, pressure-checked and reassembled. It was not uncommon for watches to become mislaid as they moved from desk to desk, and workers would have to comb through large numbers of individually bagged watches to find the one they should be repairing.

The ability to quickly identify a watch's location helps customer-service representatives update customers who call in to check on repair status.
To solve these challenges, in June 2012, Stoll deployed a passive RFID solution provided by CDO Technologies, to track watches from intake through repairs. Since then, the company has integrated RFID technology into its shipping process, and in November 2014, it added a batch-processing application that can update the statuses of 50 to 60 watches simultaneously.

The three-phase RFID project has transformed the company's business, Stoll says, making it more cost-effective and his employees more productive. In addition, he notes, the ability to quickly identify each watch's location helps customer-service representatives update customers who call in to check on the status of their repairs.

The Right Timing
Stoll, who is a strong believer in the power of information technology to streamline business functions, began researching RFID in 2009. At that time, he found the technology was primarily used by organizations with much larger budgets than his. But he believed prices would drop, so he stayed on top of developments in the RFID field. "I've always had the philosophy that you're only as good as your IT," he says.

Finally, in 2012, Stoll judged that prices might be low enough for him to begin looking for a vendor to discuss a possible RFID solution for his business. He put his software engineer, Ali Mostashfi, on the case, and his search led to systems integrator CDO Technologies, based in Stoll & Co.'s hometown of Dayton.

To continue reading this article, please log in or choose a purchase option.

Option 1: Become a Premium Member.

One-year subscription, unlimited access to Premium Content: $189

Gain access to all of our premium content and receive 10% off RFID Reports and RFID Events!

Option 2: Purchase access to this specific article.

This article contains 1,704 words and 5 pages. Purchase Price: $19.99

Upgrade now, and you'll get immediate access to:

  • Case Studies

    Our in-dept case-study articles show you, step by step, how early adopters assessed the business case for an application, piloted it and rolled out the technology.

    Free Sample: How Cognizant Cut Costs by Deploying RFID to Track IT Assets

  • Best Practices

    The best way to avoid pitfalls is to know what best practices early adopters have already established. Our best practices have helped hundreds of companies do just that.

  • How-To Articles

    Don’t waste time trying to figure out how to RFID-enable a forklift, or deciding whether to use fixed or mobile readers. Our how-to articles provide practical advice and reliable answers to many implementation questions.

  • Features

    These informative articles focus on adoption issues, standards and other important trends in the RFID industry.

    Free Sample: Europe Is Rolling Out RFID

  • Magazine Articles

    All RFID Journal Premium Subscribers receive our bimonthly RFID Journal print magazine at no extra cost, and also have access to the complete online archive of magazine articles from past years.

Become a member today!

RFID Journal LIVE! RFID in Health Care LIVE! LatAm LIVE! Brasil LIVE! Europe RFID Connect Virtual Events RFID Journal Awards Webinars Presentations