Brazilian-based Oxford, the largest ceramic and porcelain manufacturer in the Americas, achieved a return on investment in radio frequency identification following 12 months of use, thanks to a reduction to zero of errors in shipments and deliveries of goods to its customers. Oxford supplies dining appliances (plates, cups, mugs and sets of pans) throughout Brazil and abroad, and also exports its products to China. In addition to providing the exact location and identification of each stored item, RFID technology has been used to provide speed and efficiency in the separation and routing of customers’ orders. Learn how RFID has eliminated an extra source of costs, how Oxford handles the reverse logistics of improperly delivered goods and how the firm might use the technology in the future.
