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Mobile Workforce in the Age of Platform Economy

The mobile communications platform of the future can serve as an innovation engine for next-generation mobile services, while acting as a powerful new revenue stream for mobile network operators.
By Anthony Bartolo

There Is a Way Forward
The next step, then, is to move on from simplistic mobile services—by which end users simply send a message or make a call—to something much more sophisticated. This will be vital as the Internet of Things continues to grow.

If service providers are prepared to offer more advanced mobile network services, then it's a win-win scenario for buyers as well as sellers. Enterprises will see a significant shift in what's possible via mobile—be it richer unified communications and collaboration experiences or easy access to cloud-enabled services. Meanwhile, the new business models and services that are created can give rise to billions of dollars of added value for the mobile industry.

To get there is going to require another shift in thinking, in which employers and employees start seeing mobility in the same way they view the Web or cloud today. All apps, content and services should be accessible via mobile, irrespective of location and without the high cost of data roaming.

As the world moves toward 5G and the IoT becomes ubiquitous, we will see new models being adopted by mobile communications service providers. Mobile services can be delivered in a way that reflects how the Web is constituted, offering a consistent, seamless experience on a global basis.

The Time to Deliver Is Now
Ericsson forecasts that by 2022, we can expect 6.8 billion smartphone subscriptions around the world, along with 29 billion connected devices.

Mobile services need to start delivering to this vast market now. And CIOs need to know that they can rely on programmable, borderless mobile services without any of the cost, security or access constraints they face today. The mobile communications platform of the future can serve as an innovation engine for next-generation mobile services, while acting as a powerful new revenue stream for mobile network operators.

Anthony Bartolo is the chief product officer at Tata Communications.

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