 |
| Problems Using the RFID Journal Web Site |
- I signed up for the newsletter, but I have not been receiving the newsletter. Why?
- There could be several reasons why you are not receiving the newsletter. We send out a confirmation link after you sign up. This is an anti-spam measure (called double opt-in). If you didn't click on the link, your account is not activated. If you never received a confirmation email, it's likely that you typed your email address in wrong (or the activation message might have been blocked). To request activation, send e-mail to support@rfidjournal.com.
If you did click on the activation link but you are not getting the newsletter, it may be because your IT department or your Internet service provider (ISP) is blocking the newsletter, thinking it is spam. Contact your ISP or IT department and ask for them to put RFID Journal on the "white list" or "allow list."
- If I'm having trouble accessing paid content, what should I do?
- If you are a paid subscriber and you are having trouble accessing the Subscriber Only areas of the site, send e-mail with a description of the problem to support@rfidjournal.com.
- I forgot my password. What should I do?
- Click on Log In under the RFID Journal logo in the top left corner of every page. Then click on Forgot Your Password and enter your email address. If you still have a problem, send email to support@rfidjournal.com.
- My company has a site license, but I am unable to log in using the Corporate Subscribers log in button. Why?
- The Corporate Subscriber log in uses the IP address of your computer to recognize corporate subscribers. You can register one computer with a static IP address to use the system. Your IP address may not have been registered with the system, or your address may have changed. Check with your IT department to see if your IP address has changed. If not, send email to support@rfidjournal.com.
- Why doesn’t the "Create PDF" button work when I click on it?
- The Create PDF feature is available to paid subscribers only. When you log in, the link becomes live and you are able to download a PDF of the story to your computer with one click.
- I filled out the form to be included in the vendor database, but I don't see my company listed. Why?
- The vendor database is an editorial service that we provide free of charge. We review and edit all submissions before they are posted. It usually takes about two weeks for us to edit a listing, due to the large number of submissions we receive.
|
|
|
