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RFID Helps Passengers Get a Seat on Lufthansa Flights
The German airline is using RFID to speed up the process of switching between business-class and economy-class seats, based on real-time demand, on intercontinental flights to and from Frankfurt.
Mar 30, 2007—Lufthansa Technik Group, a division of German airline Lufthansa, is using radio frequency identification to speed the process of exchanging seats on intercontinental flights leaving from and coming into Frankfurt's airport.
The application helps the airline better accommodate passengers in the cabin class they have booked and avoid having to compensate passengers if their seat class is not available. For instance, if business-class seats are in high demand for a flight, Lufthansa can remove seats from the economy class and replace them with more business-class seats on short notice; if coach-class seats are selling better and the business-class section is underbooked, the airline can install more economy-class seats at the last minute.
Before the application was implemented, Lufthansa Technik manually filled out the necessary documentation form for tracking each seat or row of seats installed on or removed from a plane. The process was time-consuming and cumbersome because personnel had to search the bottom of the seat or row of seats to find the printed serial number, then enter that number manually into the computer system.
Now, RFID-tagged seats are accounted for as workers load them from storage onto the vehicle that will transport them to an aircraft. After seats are removed from a plane and transported back to the warehouse, the RFID tag is once again interrogated by one of the three portal readers set up in the seat warehouse. The application is focused on speeding up the process of accounting for seats before they leave the planes, though the seats' tags are interrogated upon return to the warehouse so Lufthansa can track the number of seats available to switch out.
Since airlines are subject to fees if they miss their departure slots, all ground work on a plane must be done quickly. The RFID application speeds up the process of accounting for seats and allows staff to confirm when seats leave the warehouse. Such a confirmation is critical to making sure all necessary work will be completed in time for take-off. If the work cannot be done on time, the airline has to delay the flight. The RFID application has been operational since February 2006.
"Lufthansa has calculated that just by eliminating paperwork, the application has already paid for itself," says Peter Kern, managing director and chief consultant at TBN, the company that implemented the application for Lufthansa Technik. Lufthansa spent just under €50,000 ($66,770) for the application. TBN, which specializes in custom-designed antennas, delivered all the hardware for the project, while a freelance software designer that works for other divisions of Lufthansa created the necessary software.
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