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Zebra Survey Finds IoT Plans in the Works at Most Companies
Only 36 percent of respondents say they have a company-wide intelligent enterprise system, while 57 percent report having a vision in place for some level of Internet of Things expansion.
The greatest driver for IoT adoption is customers. The majority of respondents (70 percent) indicated that improving customer service is fueling their IoT acquisitions. Those polled said they would also aim to use the technology to increase revenue (53 percent) or to expand into new markets (51 percent).
However, Zebra notes, more work needs to be done simply in making the technology change culturally desirable within a company. Of those surveyed, approximately 77 percent said they have a method in place to measure their return on investment (ROI), while 71 percent have IoT plans that address cultural and process changes. Many companies expect the adoption of an intelligent enterprise to be a challenge they will need to address. About 75 percent of those polled said they expect resistance, while only 21 percent currently have a plan to address such opposition.
The study found that around 70 percent of the companies polled share their IoT-based data with employees more than once a day. On the other hand, only 32 percent actually provide information that employees could act upon. When asked if they had a truly intelligent enterprise, only five percent of respondents said they do. That, Zebra reports, leaves a lot of room for growth. With regard to ROI, 77 percent reported having a method in place to measure their ROI.
The findings signal how much the on-demand economy is changing the way businesses must operate, Bianculli says. Consumers and customers of services expect more immediate, individualized responses, whether in retail, health care or other industries. He cites the expectations for transportation when a car service can be summoned via an app, anywhere and at any time, or purchases can be made online with the promise of products arriving within a day.
In retail, stores will be striving to better enable customers and sales associates to understand where products are located within a store, and to make them available for purchase. In transportation and logistics, an intelligent enterprise could help drivers to ensure they deliver a package successfully to a recipient the first time, thereby boosting customer satisfaction and reducing labor and fuel costs for multiple delivery efforts.
In health care, Zebra indicates, an intelligent enterprise could enable hospitals or clinics to serve patients with greater efficiency, Bianculli says, by allowing them "to shift clinician and nursing time from documentation and finding assets to taking care of the patient." About a third of nursing time is spent on tasks unrelated to patient care, he adds—and with an intelligent enterprise using IoT technology, hospitals could recover some of that time. Such a system could also enable them to better address nursing shortages. "We're quickly entering a time when technology will not be an adoption barrier," he states.
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