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European Hotels Deploying RFID-enabled App for Linen Management

The Acuity Connect app, used with handheld RFID readers, enables hotels or other linen-using companies to leverage the tags on their towels, bedding or uniforms to track inventory at their facilities.
By Claire Swedberg

Customers of these linen service providers began asking for a solution that would allow them to take advantage of the RFID tags already attached to the products they use. "We had end users asking us for better visibility of their stocks," Morini states.

A year ago, two companies deployed the technology at multiple hotels throughout London and Paris. Invengo began further developing the app and business-analytics software, and the company is now releasing the function as Acuity Connect.

Invengo Textile Services' Fabrice Morini
Companies can purchase the solution from the linen service providers, or directly from Invengo. They can also use Invengo handheld readers, or those from ATID or other technology providers. Invengo provides the Acuity Connect app, which can be downloaded on an Android- or iOS-based smartphone or tablet.

When a linen provider delivers clean linens to the hotel, employees use a handheld reader that can be waved above or near the cage to capture all items in that load. The handheld reader typically forwards that data to the user's mobile phone via a Bluetooth connection, and the app on the phone then updates the inventory count to indicate which items have arrived and are now considered available for use.

Hotel managers can utilize that data to dispatch the linens to the appropriate locations, such as specific floors. With the app and a handheld reader, personnel can update the items' locations as they are sent to a certain floor, for instance, or to a linen-storage area.

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