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West Virginia Clinic Cuts Patient Wait Times With RFID

Stanley Healthcare's MobileView Analytics platform is helping Davis Medical Center to identify the average wait and visit times for each patient, and to improve efficiency based on that data.
By Claire Swedberg
Feb 20, 2017

After reducing wait times for patients at its outpatient clinic, Elkins W.Va. health-care facility Davis Medical Center, a Davis Health System hospital, is now preparing to expand its use of radio frequency identification technology to include environmental monitoring and asset management. The technology—Stanley Healthcare's AeroScout Patient Flow Solution with MobileView Analytics—has enabled the clinic to reduce the length of typical patient visits to below its one-hour goal. Additionally, the company reports, patient wait times now average less than 10 minutes.

The system was installed in early 2014 using the MobileView software platform, Stanley's ultrasound exciters and Wi-Fi RFID tags to identify the locations of individuals moving through its outpatient center. The MobileView Analytics system, added last year, enables the clinic to analyze averages and other details, and to thereby further improve wait times by modifying scheduling or other operations to optimize efficiency.

Davis Medical Center's Tiffany Auvil
The RFID system was taken live in Davis Medical Center's new 82,000-square-foot facility that provides outpatient services, to monitor wait times and identify bottlenecks. The clinic then spent five months evaluating the technology's performance with the analytics functionality, between May 2016 and late last fall.

On a typical day, the two-story outpatient clinic (which houses approximately 55 examining rooms) serves 200 to 250 patients for family practice, pediatrics, women's care, podiatry and surgery. During the coming months, the medical center plans to expand its facility to an additional floor that will bring more patients and health-care providers to the clinic.

"We've had a massive growth since 2015," says Tiffany Auvil, Davis Medical Center's lead LPN and point-of-care testing coordinator. The clinic serves six counties in West Virginia. "There are some health-care offices where patients may expect to be there all day, or for three to four hours," Auvil says. "We don't want to be one of those offices."

So far, based on the RFID-based measurements, the clinic has reduced average wait times from nine to 14 minutes down to only five to seven minutes within family practice. Podiatry's wait time has dropped from 14 minutes on average to 9.7 minutes, while general surgery waits have been cut from 10 minutes to 6.9 minutes.

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