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How Service Relationship Management and the IIoT Are Keeping Transportation on the Right Road
As the Industrial Internet of Things steps out of the shadows and sheds the chains that have kept data from being holistically actionable, we're seeing the beginning of a new commercial asset-management paradigm.
This connected, closed-loop ecosystem can capture data from all required parties, including fleets, original equipment manufacturers (OEMs), service suppliers, and a multitude of third-party applications, such as telematics and diagnostic tools, shop and maintenance applications, and information providers.
Business rules can also be applied to IIoT data to automate notification and service case creation, in which technicians and others have direct access to fault data, as well as repair plans and diagrams. This significantly reduces triage time and overall downtime.
Data is then stored in a secure, one-stop portal that provides real-time information and dashboards to quickly identify potential issues, track and audit complex paper trails, and measure and monitor events based on industry best practices, standard repair times and estimated times of repair.
Plus, as more data is collected, connected fleets can find new ways to use that data and ensure it is actionable going forward. With data-powered business-intelligence insights, teams can detect problems earlier in the repair process, apply appropriate course corrections during an event, and drive continuous improvement of the process through tools that measure successes and failures once the repair has been completed.
A New Paradigm for Streamlining Service and Repairs
With new levels of visibility and transparency, and an actionable closed-loop process, SRM is quickly taking the headaches out of asset maintenance—reducing triage and downtime, driving greater fiscal accountability, and improving decision-making. It's creating a more connected, intelligent, collaborative environment with minimal asset downtime, and is truly helping to deliver on the promise of the Industrial Internet of Things.
Michael Riemer is the VP of products and channel marketing at Decisiv.
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