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Toter Dumps Wasted Time With RFID-Tagged Bins

The company's RFID-based ToterTrax system, which can automatically record when and where its workers deliver each waste bin, opens up a range of other possible uses.
By Claire Swedberg

Workers can thus better manage how quickly bins are being delivered, as well as monitor where and when an address might have been missed. In addition, if a resident calls the hauler to inquire when their bin is being delivered, managers can access the software and view, in real time, where the bins are being dropped off, which addresses have already been completed, and thus how close drivers are to delivering the bin being requested by that individual.

The next phase of the ToterTrax system, expected to be rolled out later this year, will enable haulers and municipalities to create a work order for carts that require replacement or maintenance. A customer's employee could simply use that customer's own reader to interrogate each damaged bin's tag, and then utilize the Toter app to input data, such as a description of that damage. Alternatively, if a customer calls in a repair or replacement request, a Toter employee can enter that information into the ToterTrax software. In either scenario, Toter personnel could access the request from the app while in the field, removing or replacing the bin as needed.

"It allows whoever the end user may be to track the entire life cycle of the cart," DiFoggio explains. "This is just the beginning." He says Toter took its time to release ToterTrax for A&D services, which was made available last month—two years after the tags were put into use with bins. "We spent a lot of time talking to our customers about what their needs and wants are." To date, he notes, a private hauler and a municipality—both in Tennessee—have begun using ToterTrax for A&D services.

The primary gains for Toter, DiFoggio reports, are that the RFID technology enables its employees to deliver the bins faster and more easily, while also providing the company with accurate information that appears directly on its online portal. "We know ToterTrax is making our crews more efficient," he says.

For its customers, DiFoggio adds, the benefit is fast access to that same accurate information, which can come in handy if haulers receive a phone call from a resident awaiting bin delivery. "They don't need to make a call to us," he states. "They can tell Mrs. Smith, 'The truck is in your neighborhood.'"

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