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Alaska Airlines Passengers Take Electronic Luggage Tags for Test Flight
The airline is offering 500 frequent fliers the chance to try Vanguard-ID's ViewTag, which combines an e-paper display, a Bluetooth Low Energy radio and a passive UHF RFID inlay.
Apr 06, 2016—
Alaska Airlines is providing 500 of its frequent fliers with high-tech luggage tags that have the potential to speed-up the check-in process. The airline is employing Vanguard ID Systems' ViewTag, which comes with an electronic paper (e-paper) display, a Bluetooth Low Energy (BLE) radio and a passive EPC Gen 2 ultrahigh-frequency (UHF) RFID inlay. In November 2016, the airline plans to evaluate the results before deciding whether to continue using the ViewTag or make it available to more passengers.
The ViewTag has been in the works for more than a decade, in several forms, to replace the bar-coded, one-time-use paper luggage labels that airlines currently utilize to identify and track their passengers' checked baggage. The ViewTag is designed to serve as an intelligent, electronic, reusable luggage tag aimed at sparing passengers from having to stand in line, while enabling airlines to better locate bags. In its earliest version, the ViewTag included Near Field Communication (NFC) and UHF RFID technology, as well as a small e-paper screen for displaying the three-letter code representing the passenger's destination airport (see Reusable Electronic Baggage Tag Powered by RFID). The latest version, being used by Alaska Airlines, features a larger e-paper display screen, as well as a Bluetooth radio so that a user can communicate with the tag via the app running on his or her smartphone, and use the phone's built-in Bluetooth technology to update travel information, such as a flight number and destination, in text and bar-coded forms.
During the past few years, Vanguard ID has been working with Alaska Airlines' customer research and development team, known as CX Labs, which aims to reduce some of the common hassles of air travel. The team was created in 2013, and one of its projects has been reducing airport wait times. The group has tested a fingerprint boarding pass and ID using biometrics, and is now also focused on finding a better method of tracking bags' movements.
The airline initially tried out the ViewTag last summer, providing the tag to 50 employees and the same number of customers. "So far, our employees and customers who have tested the tags have been delighted," says Loesje DeGroen, Alaska Airlines' manager of customer research and development. "Overall, we deemed both the employee test and the 50-person customer test a success. And as a result, we will expand the test group to 500 customers this summer."
The airline already offers an app for passenger check-in (available at Google Play and iTunes), and the 500 frequent fliers using the ViewTag can utilize the app to check in a bag. The tag, measuring 2 inches by 3 inches, is attached to the bag via a nylon cord designed to be durable, according to Richard Warther, Vanguard ID's president and CEO. Because the ViewTag has a Bluetooth radio, it can communicate with smartphones and tablets once the tag's power is activated. (The tag's battery will typically last for three to five years.)
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