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Beacons Bring Visibility to Cleaning Service Staff Work
Spotless, an Australian cleaning-services company, is using Lighthouse's solution to track janitorial workers at shopping malls.
Jun 01, 2015—
Lighthouse, an Australian provider of a cloud-based software platform that integrates mobile apps with Bluetooth beacons, has opened an office in the United States in a bid to grow the customer base for its enterprise-based beacon solution. Cleaning and maintenance service provider Spotless is utilizing the system to manage its workers at malls in Australia.
Spotless provides janitorial services to malls and other customers. For some of its customers, whose facilities are located in high-traffic public areas, the janitorial services provided must be very intensive—in a food court, for instance, a cleaning person is expected to walk through and clean the area every five minutes. For bathrooms, the cleaning requirements may be set at every 20 minutes, in part to protect against "slip and fall" litigation. Without an automated system, a cleaning company has had to rely on staff reports—often manually written down on paper by the workers—regarding how many times services were provided in each area. Spotless tried using a solution requiring that employees tap a passive RFID tag built into a wand against a reader installed in each location, but found that if an employee forgot to tap his or her wand at the reader, the time that individual spent at that location was not recorded. It also created a disruption of work for staff members.
Two years ago, a Melbourne-based digital solutions developer called InLight launched Lighthouse, with an initial focus on providing software-management systems using GPS for location data, and more recently Bluetooth beacons. Lighthouse is piloting its technology at casinos and hotels for tracking the movements of security personnel, as well as pursuing customers in the cleaning and maintenance sector. Carne notes that while there is a lot of buzz around beacon solutions for retail and promotion applications, enterprise solutions also provide considerable benefit.
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