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Ritani Creates RFID Solution to Engage Shoppers, Increase Sales

The jewelry company is preparing pilots of a system that automatically displays information about items removed from a showcase, and enables consumers to share that data with others via the Internet.
By Claire Swedberg
Jun 03, 2014

Ritani, a jewelry company based in Seattle, Wash., is preparing to launch a multistore pilot of a radio frequency identification solution enabling retailers that sell Ritani jewelry to automatically display information about merchandise that customers asked to see, and also allows those shoppers to share the items' images and descriptions with friends of family members prior to or after making a purchase. What's more, store management will be able to collect data regarding sales-floor behavior, including which items have been viewed, the percentage that were purchased and employees' sales rates.

The technology is intended to provide shoppers at brick-and-mortar stores with the advantages they can gain during online shopping—such as easy access to data about a product and the ability to scroll to similar items before making a purchase. The system, using EPC Gen 2 ultrahigh-frequency (UHF) passive RFID tags on jewelry, as well as readers built into displays, could be installed at any of the approximately 180 retailers that sell Ritani products, upon their request.

A screenshot from Ritani's new RFID-enabled in-store app
Ritani, a wholesaler of rings, pendants, earrings and other jewelry, specializes in custom-designed items. In 2012, the company opened its Ritani.com division, to sell its products to customers via a partnering retailer. A customer designs a piece of jewelry online, and is then directed to the nearest store to pick up that custom-made piece.

However, Ritani sought to create an experience that would encourage more shoppers to browse through goods at the store, in addition to ordering a product online. The company has approximately 180 participating stores, each with a Ritani-supplied display case—typically containing about 65 items per case—offering in-store customers the opportunity to try on an item and see how it looks. Shoppers often take a selfie of their hands while wearing jewelry and share the images with friends, says Mark Keeney, Ritani's marketing VP, though these are typically not high-quality pictures, and do not provide much information for the photos' recipients.

For the pilots, Ritani will install a UHF reader at the back of the case in which its products are displayed, and attach RFID tags to each jewelry item's existing price label. Keeney declined to indicate the specific company providing the readers or the tags, citing trade secrets.

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