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Coccinelle Finds RFID Virtually Eliminates Out-of-Stocks for Store and Online Sales
The Dutch clothing retailer is attaching UHF RFID tags to garments, and is using handheld and point-of-sale readers to track which inventory is at stores and available for online sales.
Mar 12, 2014—
As a growing number of goods are sold from online stores, retailers that offer both online and in-store sales face a unique challenge in tracking the flow of inventory through brick-and-mortar and online channels, as well as ensuring that products sold online are actually in stock, and have not already been sold to shoppers at a physical store. Coccinelle, which operates six children's clothing shops in the Netherlands, is employing radio frequency identification to improve inventory accuracy at its distribution center and stores, in order to ensure that goods ordered online are, in fact, available, enabling the retailer to avoid having to cancel those transactions. Since the EPC ultrahigh-frequency (UHF) RFID system was deployed, the company reports, online sales cancellations have dropped by 60 percent.
The solution, provided by Dutch technology solutions company Nedap Retail, consists of RFID readers installed at the store's point of sale (POS), as well as handheld readers used for conducting inventory checks. Softwear is providing the company's enterprise resource planning (ERP) and cash register software, which receives data from Nedap's Store !D software and then interprets and integrates that information, along with the collected POS and inventory data.
"Out-of-stocks have many causes," says Wim Fikkert, Nedap Retail's product developer, which can include poor visibility between the stores and the webshop, as well as theft or inaccurate sales-tracking methods. To reduce the number of out-of-stocks, the firm began seeking an RFID-based solution.
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