By Mark Roberti

April 1, 2004—For a little more than 100 years, The Gillette Company has been famous for top-quality products and world-class marketing. The company’s brands—Mach3 and Venus razors, Right Guard antiperspirant, Duracell batteries, Oral-B toothbrushes and Braun appliances, to name a few—are among the best known in the world. But Gillette hasn’t been noted for being in the vanguard of technology innovators within its operations—until now. The company has staked out a leadership position in the use of RFID, specifically the Electronic Product Code (EPC) developed by the Auto-ID Center.


In January 2003, Gillette ordered 500 million Class 1 EPC tags from Alien Technology, a startup working with the Auto-ID Center. It was the largest RFID order ever placed. Gillette is using the tags in one of the biggest EPC project to date, tagging all pallets and cases of its Venus women’s razors. The company’s goal: To understand how EPC technology can be used to achieve “breakthrough” benefits in its supply chain operations.

Gillette’s position at the forefront of the EPC movement is somewhat unusual, concedes Dick Cantwell, the vice president who has been heading Gillette’s RFID efforts for the past five years. “It’s always easier to look in the rearview mirror to see how things were done in the past or to stand back and watch how others have solved a problem,” he says. “In the case of EPC technology, we’re in a pioneering position, and we have to have a vision of the future and work back from that point.”

The company’s interest in EPC technology stems from a problem that is caused, ironically, by the success of its brands. Gillette razors, batteries and toothbrushes are so popular that the company, which puts 11 billion items into the retail supply chain annually, has a hard time delivering replenishments to retail customers precisely when they need them and, just as important, making sure that those orders are accurate and arrive where they should in the quantity requested.